Shutdown FAQ
General Account Balances
- I have money in my account on FSG. What happens to it?
- Do I still need to submit documentation to cash out?
- Are you still charging a $15 fee for cashouts under $50?
- Is there a deadline for cashouts?
- How long should I expect my cashout to take?
- What happens to the documents that I’ve submitted for cashout?
- I have paid for a weekly/monthly/quarterly/annual membership with a credit card. Will you credit my credit card or do I have to request a cashout?
- I purchased a monthly/quarterly/annual membership to FSG. Why didn’t you just convert it into a PokerSchoolOnline membership?
- What happens to the credit card information I have filed with FSG?
General
Why is Fleet Street Games closing down?
When we launched Fleet Street Games, we fully expected that we could weather a reasonable amount of time until we had the volume of players we needed to make the company viable. But as a result of the chaotic economy, things changed, and we had to make a very tough decision.
Account Balances
I have money in my account on FSG. What happens to it?
Your money is still there. You can cash out by clicking on the Cashier in your FSG program, or by clicking here and logging in. Follow the instructions and your cashout will be processed. Please note that cashouts are going to take longer than normal because the volume of cashouts is very high right now.
Do I still need to submit documentation to cash out?
Yes, the cashout documentation rules apply as before.
Are you still charging a $15 fee for cashouts under $50?
No, we are waiving the $15 fee; however, the minimum cashout is $15. If you have less than $15 in your account, you will receive a membership in PokerSchoolOnline.
Is there a deadline for cashouts?
Yes. All cashout requests must be received no later than November 30. Any funds remaining in player accounts after that date will be applied to PokerSchoolOnline memberships.
How long should I expect my cashout to take?
Because of the high volume of cashout requests, it will take between two and four weeks to process your cashout request.
What happens to the documents that I’ve submitted for cashout?
All documents supplied to us are stored on our secured servers. This information will be used to send 1099 forms to both the IRS and to you. This will occur in January of 2009. Once we have processed your 1099 form, we will then delete the files from our system.
Memberships
I have paid for a weekly/monthly/quarterly/annual membership with a credit card. Will you credit my credit card or do I have to request a cashout?
As long as your credit card is still valid, we will issue a credit to your card. Note that this credit will be effective November 1 (that is, your membership will remain valid until that date) and the credits will be done between November 1 and November 15. All memberships will be prorated based on the number of days of membership remaining.
I purchased a monthly/quarterly/annual membership to FSG. Why didn’t you just convert it into a PokerSchoolOnline membership?
We believe that our players should have the option to do what they think best with their memberships. You will be receiving a very attractive offer to subscribe to PokerSchoolOnline that we hope you will accept, but you are under no obligation to do so.
What happens to the credit card information I have filed with FSG?
This information is stored on our secure server along with all PokerSchoolOnline members’ information. We will, at your request, purge this information from our system.
Tokens and Events
What about the $50,000 tournament this Sunday?
The $50,000 monthly event will go off as scheduled at 4.00p Eastern Time this Sunday.
I have tokens in my account. What happens to them?
Tokens for this week’s $50,000 tournament can and should be used. We are making a special provision for players with 4 or more weekly tokens – any player with 4 weekly tokens may use them to enter this Sunday’s $50,000 event. Any remaining tokens have no cash value and cannot be redeemed; however, we are looking into some options for allowing you to exchange tokens for memberships in PokerSchoolOnline.